1. Log in or create an account at alohacamp.com 2. Go to the menu located in the upper right corner, then select “My Wallet”. 3. In the “Wallet top-up” section, enter your individual voucher code and click “Add code”. 4. The voucher funds will be added to your AlohaCamp wallet. When you book a rest in Nature, the wallet amount will automatically reduce the final cost of your stay. Note: Remember to add the voucher to your wallet before paying for your reservation - it cannot be used after you have made your reservation.

You will receive the voucher at the email address provided in the order form within an hour of placing and paying for the order. However, it usually arrives at the specified email address immediately.

No, the funds from your AlohaCamp wallet can only be used to pay for reservations.

The voucher is valid for 12 months from the date of purchase. This means that if you order and pay for it on December 12, 2024, the voucher will be valid until December 12, 2025.

No, for individual voucher purchases, the validity is always 12 months from the date of order and payment.

Yes, the voucher allows you to pay for a reservation at any property available at the time of booking on alohacamp.com.

You can use the voucher funds for any number of reservations, but keep in mind that the voucher will automatically cover the full reservation amount if it is less than or equal to the available voucher balance. Any remaining funds stay in your AlohaCamp wallet and can be used until the voucher expires.

We provide an accounting note for the purchase of vouchers. To receive it, just check the “I want to receive an accounting note” option in the order form and fill in the required information.

No. The voucher can only be used before the reservation is created and paid for.

No. The voucher must be added to your AlohaCamp wallet before you make and pay for your reservation.

Of course! To do so, you need to add all vouchers to your AlohaCamp wallet: 1. Go to the menu you'll find in the upper right corner, then select “My Wallet.” 2. In the “Wallet Recharge” section, enter your individual code and click “add code”.

The voucher automatically covers the full reservation amount if it is less than or equal to the available voucher balance. If the reservation amount exceeds the voucher balance, only the portion covered by the voucher funds will be applied. The remaining part of the reservation must be paid for.

In this case, the difference will remain in your AlohaCamp wallet, and you can use it to pay for future reservations until the voucher expires.

No. You only need to place and pay for a reservation using the voucher funds within its validity period. The actual stay can take place on any date you choose.

If you cancel a reservation paid with a voucher, you will receive a full or partial refund to your AlohaCamp wallet, according to the cancellation policy of the property, provided that the validity period of your voucher has not expired.

If you are interested in purchasing more vouchers, please email us at hello@alohacamp.com and we will prepare a special offer for you.